Terms & Conditions

TERMS OF ORDER

The terms and conditions set out in this document are the current terms and conditions which will need to be obeyed by all who use the Roasted Rituals Coffee website. Roasted Rituals Coffee Ltd can vary and update the terms and conditions at any time and will be deemed to come into force as soon as they are posted. Nothing in these terms and conditions limits your rights under the Sale of Goods Act 1979 and the European E-commerce Directive, where you are a consumer for the purposes of the Act and Directive.

 

PAYMENT METHODS

All payments on the Roasted Rituals Coffee website are carried out in a highly secure manner through the renowned payment gateway of SagePay which is linked to Paypal. All major credit cards are accepted and through SagePay all transactions are processed using a secure encrypted server. Roasted Rituals store includes Level 1 PCI compliant web hosting, 128 bit SSL certificates to keep order details secure and cart software. Rest easy knowing customer data is secure.

 

REFUND POLICY & CANCELLATION RIGHTS

If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Sale of Goods Act 1979 (as amended), is a refund. Where a consumer exercises his/her cancellation rights, the customer will be given a refund within 30 days fo their cancellation. The cancellation period ends on the expiry of seven working days, commencing on the day following the day on which you, the customer, receives the goods. Roasted coffee and custom orders are excluded from these terms. if you, the customer, choose to cancel your order without given reason, you can be asked to return and pay for the cost of returning the goods.

 

DELIVERY

All of our coffee is roasted to order and we strive to deliver the freshest coffee possible to you. All shipping is through Royal Mail and the prices are based on the weight of your order and delivery location.

Delivery in the UK is usually 1-2 business days from the date of shipping but guaranteed within 28 days. For delivery's outside of the UK, 28 days can be guaranteed but will vary depending on country of order. For special deliveries of a tracking service implemented additional charges will apply and you will need to contact us prior to placing your order.

 

PRIVACY POLICY

We are committed to protecting your privacy. we use the information we collect about you to process orders. When you order, we need to know your name, e-mail address, delivery address - Payments are processed through Sage Pay and PayPal Checkout so we do not have access to your credit card details. This allows us to process and fulfil your orders and to notify you of the status of your order. With your consent we collect your email address to keep you up to date on all the latest products from the shop. If you do not wish to receive any of our e-mails just contact info@roastedritualscoffee.com Roasted Rituals do not and will not sell, trade or rent your personal information to others. If you have any questions or queries please get in touch info@roastedritualscoffee.com

 

COMPANY INFO

Roasted Rituals Coffee LTD is a limited company registered in England and Wales. Company registration no. 08150607. VAT no. 141456235

Trading address: Unit 18, Kenn Court, Roman Farm Road, Bristol, BS4 1UL